Tag - ITIL

A maturity model is an instrument that evaluates the current...

ITIL® certification tops nearly every list of must-have IT certifications,...

ITIL service delivery occurs when an organization performs an IT...

Organizations maximize co-creation of value with their customers by facilitating...

The practice of Service Level Management (SLM) gives assurance to...

The purpose of the service desk practice is to capture...

Often, users will require support from the service provider in...

Where do incidents come from? Every service has errors, flaws,...

Whenever the warranty aspects of a service (availability, capacity, security...