The Business of IT Blog

A Chief Service Officer (CSO) is responsible for managing service initiatives related to the...

We’re all pretty clear on what a customer is, but sometimes it helps to clarify the overarching...

The Gartner Hype Cycle is a graphical representation of the perceived value of a technology trend...

Within ITSM, one of the most important drivers of value from a customer’s perspective is the...

Pride is a double-edged sword. The good side of pride gives us confidence in our own abilities and...

If you’re visiting this page, then it’s safe to assume you have some appreciation for how complex...

The role of Chief Information Officers (CIOs) has changed dramatically in recent years. Once a tech...

How can companies provide their customers the services for which they are known—without losing...