After a product is ideated and moves through the Peak of Inflated Expectations, the idea has been...
The Business of IT Blog
The Plateau of Productivity: All Aboard
Here is a product. We call it Dylan. Dylan started playing music in cafes. Small audiences chipped...
The Innovation Trigger: An Idea Begins
And it begins. A spark. A possibility like no other. Only in pieces. Fragments. Like watching the...
What Is Hyper Automation?
Hyper automation is the continuous integration of automation into business operations. It equates...
Hybrid Digital Infrastructure Management (HDIM): An Introduction
One of the newest tech buzzwords that emerged during the last few years is Hybrid Digital...
Customer Service Certifications: A Beginner’s Guide
You work in customer service, but you want to up your skills. Professional organizations offer...
ITIL® and SIAM™: A Productive Partnership
Here’s a question I get often. If you’re running your IT services using a service integrator model...
IT/Tech Hiring: How to Prepare for an Interview
Demand for IT talent is on the rise. According to the recent CompTIA research report, tech...