When any two people meet and begin a relationship, both parties come together with an ability to...
The Business of IT Blog
The Slope of Enlightenment: On Greased Wheels
We’ve now reached the Slope of Enlightenment. A product has been ideated. It has been taken to the...
The Trough of Disillusionment: Working Hard
After a product is ideated and moves through the Peak of Inflated Expectations, the idea has been...
The Plateau of Productivity: All Aboard
Here is a product. We call it Dylan. Dylan started playing music in cafes. Small audiences chipped...
The Innovation Trigger: An Idea Begins
And it begins. A spark. A possibility like no other. Only in pieces. Fragments. Like watching the...
What Is Hyper Automation?
Hyper automation is the continuous integration of automation into business operations. It equates...
Hybrid Digital Infrastructure Management (HDIM): An Introduction
One of the newest tech buzzwords that emerged during the last few years is Hybrid Digital...
Customer Service Certifications: A Beginner’s Guide
You work in customer service, but you want to up your skills. Professional organizations offer...