It seems that nearly every week, we hear about another major business who’s just been a part of...
Author - Stephen Watts
What are OLAs? Operational-Level Agreements Explained
In today’s technology-driven marketplace, delivering superior IT service management is a...
ITIL Financial Management
ITIL Financial Management is also called Financial Management for IT Services and refers to a...
CapEx vs OpEx: An Introduction
IT professionals generally have two options when it comes to procuring new equipment, capabilities...
What is Enterprise Output Management? EOM Explained
Enterprise Output Management (EOM) refers to the process by which enterprise organizations manage...
ITIL Change Advisory Board (CAB) Explained
ITIL Change Management & the CAB In the ITIL framework, change management is one of the main...
What Is A Software Defined Data Center?
An increasing number of enterprises are realizing the benefits of utilizing cloud platforms to...
ISO 20000 vs ITIL: What’s The Difference?
ITIL is an acronym that stands for Information Technology Infrastructure Library and is the common...
ITIL Business Relationship Management Explained
Business Relationship Management (BRM) is the part of the ITIL framework that deals with...
What Is Threat Remediation? Threat Remediation Explained
With the recent onset of ransomware plaguing the Internet, threat remediation has become an...