IT service organizations have been on the forefront of modern technology for decades, so they are...
Author - Stephen Watts
What is Business Service Management?
The world has entered into a new era brought on by massive leaps in technological prowess with...
IT Chargeback vs Showback: What’s The Difference?
In today’s competitive business environment, it’s important for businesses to be partially or fully...
Digital Forensics and Incident Response (DFIR): An Introduction
Digital forensics and incident response is an important part of business and law enforcement...
Introduction to Digital Outcome Management
Digital outcome management is a cornerstone of business for companies learning how to be successful...
SPOC: Why a Single Point of Contact is Critical for IT Support
IT is a rapidly changing industry, and as support structures change the way we communicate, support...
Leading vs Lagging Indicators: What’s The Difference?
Key performance indicators (KPIs) are values that measure an organization’s success at meeting its...
Introduction to the Enterprise Service Desk
The enterprise service desk is an important resource impacting businesses today. It garners global...
Changes Types: Standard vs Normal vs Emergency Change
The business world is somewhat notorious for its tendency to use confusing buzzwords and industry...
Role of the Project Management Office (PMO) in an IT Organization
The modern business world is embracing Agile practices to help them navigate the treacherous waters...