“If you don’t collect any metrics, you’re flying blind. If you collect and focus on too many, they...
Author - Stephen Watts
The Keys to IT Cost Management
Using the Right Tools In 2012, when McKenzie and the University of Oxford studied 5,400 large IT...
DevOps for Enterprises
DevOps is a set of practices that works to build collaboration among teams in order to develop...
What is a Database Reliability Engineer (DBRE)?
As today’s data driven businesses continue to utilize distributed datastores spread across the...
AWS Snowball Edge: An Introduction
There’s an old saying in the IT community that goes something like “never underestimate the...
What Is Data Governance? Why Do I Need It?
Data governance is a broad category that includes internal policies and procedures controlling the...
ITSM Assessments: An Introduction and How To Get Started
Information Technology Service Management (ITSM) has become a key component for virtually every...
ISO/IEC 20000-1 vs 20000-2 vs 20000-3: What’s The Difference?
The technology sector is in a constant state of flux. Keeping up with all the changes is a...
Creating a Strong Service Desk Culture
The service desk is the first point of contact for customers with any IT issues. As a result, the...
I&O Organizations Defined: Roles, Structures, and Trends
Infrastructure and Operations, I&O, teams are broadly responsible for the administration and...