Using the Right Tools In 2012, when McKenzie and the University of Oxford studied 5,400 large IT...
Author - Stephen Watts
DevOps for Enterprises
DevOps is a set of practices that works to build collaboration among teams in order to develop...
What is a Database Reliability Engineer (DBRE)?
As today’s data driven businesses continue to utilize distributed datastores spread across the...
AWS Snowball Edge: An Introduction
There’s an old saying in the IT community that goes something like “never underestimate the...
What Is Data Governance? Why Do I Need It?
Data governance is a broad category that includes internal policies and procedures controlling the...
ITSM Assessments: An Introduction and How To Get Started
Information Technology Service Management (ITSM) has become a key component for virtually every...
Creating a Strong Service Desk Culture
The service desk is the first point of contact for customers with any IT issues. As a result, the...
Using Percent Resolved Level 1 Capable as a Service Desk Metric
Successful businesses are constantly seeking ways to improve. The only way to stay ahead of the...
Using an Agent Satisfaction Survey for a Service Desk Metric
The service desk serves the important purpose of capturing incident management requests and...
18 Must-Read Digital Transformation Books for 2020
CIOs face a number of challenges when it comes to the concept of digital transformation or DX. And...