Zachman and TOGAF are frameworks used to implement an Enterprise Architecture. In this article, we...
Author - Muhammad Raza
Top 11 Voice Tech Conferences of 2020
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10 ITSM Experts To Follow on Twitter
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Agent Utilization as a Service Desk Metric
Despite the proliferation of intelligent service support options, AI-powered chatbots, and ITSM...
Top Paying IT Certifications for 2020
IT certifications are important credentials that can boost your value, your salary, and your...
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COBIT is an IT management framework designed to help organizations yield significant value from...
Introduction to MTTD: Mean Time to Detect
DevOps teams rely on data-driven insights to establish and maintain an efficient SDLC pipeline. A...
The Role of The Strategic Framework for IT
Strategy is vital to a successful IT project. Your strategy should ensure the IT project aligns...
Enterprise IT Glossary
Welcome to the BMC Enterprise IT Glossary. We’ve rounded up some of the most popular technology...
Maturity Models for ITIL Processes and Functions
A maturity model is an instrument that evaluates the current position, strengths, weaknesses, and...