Author - Kirstie Magowan

The Business of IT Blog

ITIL® and SIAM™: A Productive Partnership

4 minute read

Here’s a question I get often. If you’re running your IT services using a service integrator model...

Service Management Blog

ITIL 4 vs ITIL v3: What’s The Difference?

9 minute read

Unless you’re brand new to IT service management, you’ll have heard a lot about the new version of...

The Business of IT Blog

Outcomes vs Outputs: What’s The Difference?

4 minute read

If you have been paying attention to ITIL4® you will almost certainly have noticed the buzz around...

Service Management Blog

How To Evaluate Your Organization’s ITSM Needs

4 minute read

One question I am often asked as an ITSM consultant is, “Where do we start with IT service...

Kirstie Magowan

Kirstie has been active in service management since 2000, working in a wide range of organizations, from primary industry to large government entities, across New Zealand and Australia. Kirstie has spent much of the past 15 years working at a strategic level as an ITSM consultant. She regularly takes on operational assignments to remember what it's like to be on the ‘coal face’ of service management, as this allows her to provide real and actionable advice as a consultant. Kirstie first qualified as an V2 ITIL Manager in 2004 and spent four years working as the Chief Editor for itSMF International from 2012 where she built a strong global network of service management experts. Kirstie is a member of the authoring team for the ITIL4 book - Direct, Plan and Improve, and a contributing author to the ITIL4 practice guides.