Author - Kirstie Magowan

IT asset management (ITAM) is not a project. You do not do it once and expect it to be finished...

If your help desk is not employing every possible option for automation that’s available, you are...

Is your service desk consistently delighting your customers? Or, if they had a choice, would they...

As organizations increasingly rely on the applications they use, whether through on-premise...

Isn’t it great when you phone the service desk and get the best agent on the phone, the one you...

In the past decade, discussion around digital transformation has grown. This year, 2020, has made...

I first started working on an IT service desk in 2001. Since then, the way that service desk agents...