As I read The Phoenix Project, A Novel About IT, DevOps, and Helping Your Business Win, by Gene...
Author - Kirstie Magowan
Software Asset Management: Mistakes, Truths & Best...
As organizations increasingly rely on the applications they use, whether through on-premise...
Cybercrime Rising: 6 Steps To Prepare Your Business
You probably wouldn’t think of leaving your house with the door unlocked, or even open. If you have...
IT Operations Best Practices for 2021
The landscape of business is evolving. The demands placed on IT are changing. That means the...
Improve Incident Management: 6 Tips for Decision Support
Isn’t it great when you phone the service desk and get the best agent on the phone, the one you...
The Scaled Agile Framework (SAFe): What To Know and How To Start
If you are working in enterprise IT delivery, chances are you are either utilizing SAFe® or...
ITIL® for Startups and SMBs: Getting Started
With the excitement that comes with starting up a new business, the idea of service management may...
The State of ITSM in 2020
When I started writing this, COVID-19 was just a whisper on the horizon, something that did not...
Is DevOps Dead?
If you did the rounds of IT conferences in the mid-2010s, you could be forgiven for thinking that...
IT Governance vs IT Management: Mastering the Differences
Governance versus management—this is a conversation I have been involved in many times over the...