Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an...
Author - Joseph Mathenge
ITIL 4 Key Terms
Within the ITIL SVS Management Practices, 8 key terms are fundamental in understanding the...
ITIL 4 Management Practices
Management practices make up another core component of the ITIL® 4 Service Value System (SVS). In...
The Seven ITIL 4 Guiding Principles
One of the most important components of the ITIL Service Value System is the ITIL Guiding...
The ITIL 4 Service Value Chain
The central element in the ITIL SVS is the Service Value Chain. The service value chain is an...
Governance in the ITIL 4 Service Value System
Governance refers to the means by which an organization is directed and controlled. In service...
Four Dimensions of Service Management in ITIL 4
To help their customers achieve their desired outcomes, organizations must take a holistic approach...
Key Concepts of Service Management in ITIL 4
At the heart of ITIL® is Service Management. Whether you provide sports gear or pedicures, the...