The value of DevOps has continued to increase as digital transformation and cloud adoption...
Author - Joseph Mathenge
Impact of Redundancy on Availability
When it comes to measuring customer satisfaction, there is no greater determinant than availability...
Change Management in the Cloud
Cloud technologies are now firmly established as the norm for enterprise IT. In fact, most...
Scrum vs Kanban: A Comparison of Agile Methodologies
Companies must be agile. Companies must deliver digital services quickly; they must align with...
ITIL 4 Foundation Study Guide
ITIL Foundation is the entry level certification that demonstrates an awareness of key ITIL...
Business Relationship Manager Role & Responsibilities
Within ITSM, one of the most important drivers of value from a customer’s perspective is the...
What Is a Cyber Resilience Strategy?
Organizations’ dependence on internet-based technologies continues to hit new heights as...
BPM vs Workflow Management vs Case Management: What’s The...
Whenever someone joins a new company or establishes a partnership with an organization, one of the...
Business Continuity Planning: How To Create and Maintain BCPs
The COVID-19 pandemic has brought to the surface a lot of misconceptions and, frankly...
Change Enablement in ITIL 4
Change enablement is a very critical service management practice within ITIL. It is here that we...