The global pandemic has brought a significant burden to IT teams who were already under strain from...
Author - Joseph Mathenge
What’s BPMaaS? Business Process Management as a Service Explained
It is a no brainer that the cloud has significantly changed the way IT services are delivered...
Deploying vs Releasing Software: What’s The Difference?
For all the work involved in the world of software development, it is only when a customer uses the...
Hybrid Cloud Governance & Compliance
As the cloud continues to fuel the digital transformation wave, companies around the world are...
Business Continuity vs Business Resiliency: What’s The...
If there is one thing that businesses around the world have learned this year, it is this: nothing...
The Incident Commander (IC) Role Explained
When users can’t log in, access data, or process transactions, they aren’t happy. No one is happy...
The Complete Guide to ITIL 4
ITIL® 4 is the latest version of ITIL. ITIL 4 provides a digital operating model that enables...
What Is GRC? Governance, Risk, and Compliance Explained
Any organization seeking to meet its business objectives continues to face a myriad of challenges...
Business Process Modeling Notation (BPMN): Getting Started with...
When it comes to improvement, businesses around the world have pinpointed value streams and...
Using Mean Time to Identify (MTTI) as a Service Desk Metric
The state of ITSM in 2020 is characterized by great workplace upheaval. Millions have been made to...