The global pandemic has brought a significant burden to IT teams who were already under strain from...
Author - Joseph Mathenge
What’s BPMaaS? Business Process Management as a Service Explained
It is a no brainer that the cloud has significantly changed the way IT services are delivered...
Deploying vs Releasing Software: What’s The Difference?
For all the work involved in the world of software development, it is only when a customer uses the...
Hybrid Cloud Governance & Compliance
As the cloud continues to fuel the digital transformation wave, companies around the world are...
What Are XLAs? EXperience Level Agreements Explained
As part of the introductions during trainings that I conduct, a common icebreaker I use is worst...
What Does a Network Operation Center (NOC) Engineer Do?
My first encounter with a network operation center was during my first formal job as a graduate...
What Is ITSM? Is It Still Relevant in the Digital Age?
ITSM is dead, long live ITSM! The traditional approach to IT service management is thrashing about...
Business Continuity vs Business Resiliency: What’s The...
If there is one thing that businesses around the world have learned this year, it is this: nothing...
The Incident Commander (IC) Role Explained
When users can’t log in, access data, or process transactions, they aren’t happy. No one is happy...
The Complete Guide to ITIL 4
ITIL® 4 is the latest version of ITIL. ITIL 4 provides a digital operating model that enables...