Within the ITIL SVS Management Practices, 8 key terms are fundamental in understanding the...
Author - Jon Hall
ITIL 4 Management Practices
Management practices make up another core component of the ITIL® 4 Service Value System (SVS). In...
The Seven ITIL 4 Guiding Principles
One of the most important components of the ITIL Service Value System is the ITIL Guiding...
The ITIL 4 Service Value Chain
The central element in the ITIL SVS is the Service Value Chain. The service value chain is an...
Governance in the ITIL 4 Service Value System
Governance refers to the means by which an organization is directed and controlled. In service...
Four Dimensions of Service Management in ITIL 4
To help their customers achieve their desired outcomes, organizations must take a holistic approach...
Key Concepts of Service Management in ITIL 4
At the heart of ITIL® is Service Management. Whether you provide sports gear or pedicures, the...
Swarming vs Tiered Support Models Explained
What is Swarming Support? It’s a reaction to the perceived shortcomings of a ubiquitous ITSM...
The Importance of Knowledge Management in the Digital Enterprise
Why is Knowledge Management so important to BMC and to our customers, and why has BMC Remedy...
Knowledge Centered Support: The Framework For Service Desk...
The Digital Revolution is creating huge opportunities for innovation and productivity in the...