IT is all about organizational change and technical disruption. Organizations use IT as a digital...
Author - Joe Hertvik
How to Create an IT Strategy: Getting Started
An IT strategy deals with big IT and digital transformation questions. You likely need to formalize...
Famous IT Quotes and What We Can Learn From Them
Searching for IT quotes, you’re just as likely to find quotes from Steven King’s It as you are to...
What is ITIL Service Delivery?
ITIL service delivery occurs when an organization performs an IT service for a customer that meets...
SLA Best Practices for ITIL, Help Desk & Service Desk
According to ITIL 4, a service level agreement (SLA) is “a documented agreement between a service...
IT Support Levels Clearly Explained: L1, L2, L3, and More
As an IT service management provider, customers frequently ask about the various approaches to IT...
How Data Center Jobs Are Changing in the Age of the Cloud
There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of...
The Basics of IT Virtualization
IT virtualization is the creation of a virtual—rather than a physical—version of an IT device or...
Using Redundancy to Remove Risk from IT Ops
Redundancy is good in Data Center (DC) design and management. I repeat: redundancy is good in Data...
Building an IT Network for a Remote Facility
Let’s assume your organization is expanding. It’s adding a new processing facility or distribution...