An effective Service Desk keeps digital enablement running. The Service Desk identifies flaws in IT...
Author - Joe Hertvik
Three Benefits of Implementing ITSM Via ITIL 4
IT service management is prevalent in larger organizations. Still, other organizations considering...
3 Benefits of Implementing ITSM via ITIL v3
IT service management is prevalent in larger organizations, but other organizations are still...
Organizational Change Management (OCM): A Template for...
IT is all about organizational change and technical disruption. Organizations use IT as a digital...
How to Create an IT Strategy: Getting Started
An IT strategy deals with big IT and digital transformation questions. You likely need to formalize...
Famous IT Quotes and What We Can Learn From Them
Searching for IT quotes, you’re just as likely to find quotes from Steven King’s It as you are to...
What is ITIL Service Delivery?
ITIL service delivery occurs when an organization performs an IT service for a customer that meets...
SLA Best Practices for ITIL, Help Desk & Service Desk
According to ITIL 4, a service level agreement (SLA) is “a documented agreement between a service...
How Data Center Jobs Are Changing in the Age of the Cloud
There’s been a lot of changes in the Data Center (DC) since the 1990s. We’ve seen the migration of...
The Basics of IT Virtualization
IT virtualization is the creation of a virtual—rather than a physical—version of an IT device or...