Nearly every sizable organization has at least one director of technology – and many companies have...
Author - Chrissy Kidd
Data Management vs Data Governance: An Introduction
If there’s anything that’s defining successful businesses today, it’s the successful understanding...
Internal vs External Customers: How Are They Different?
We’re all pretty clear on what a customer is, but sometimes it helps to clarify the overarching...
What Is “IT-Business Alignment”?
The divide between IT and business is so culturally evident that it reads like a punchline to a...
Creating a Service Desk Code of Conduct
A code of conduct is a concept that people in a certain team or social group agree to regarding...
What Is the Internet of Behavior? IoB Explained
In their strategic predictions for 2020, Gartner announced that the Internet of Behavior is...
Incident Postmortems: Tips, Templates and the #1 Success Factor
Stuff happens! Our IT systems are incredibly complex. Inevitably, things will break and customers...
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
TensorFlow vs Keras: Introduction to Machine Learning
In this Guide, we’re exploring machine learning through two popular frameworks: TensorFlow and...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...