Choosing a password for an account used to be easy. Take your pet’s name, add an anniversary or...
Author - BMC Software
CIO vs CTO: What’s the Difference?
As technology has become imperative to businesses large and small, two executive-level roles have...
ITSM vs ITIL: What’s the Difference?
Unsure whether you need ITSM or ITIL®? Trick question! When it comes to IT management, it isn’t one...
What is COBIT? COBIT Explained
IT management abounds with best practice frameworks. These frameworks offer philosophies and...
MTBF vs. MTTF vs. MTTR: Defining IT Failure
MTBF, MTTF, and MTTR sure look like alphabet soup. Fortunately, though, these abbreviations seem...
The IT Balanced Scorecard (BSC) Explained
The Balanced Scorecard is a management system that clarifies the strategy and vision of an...
Technical Support Engineer Role and Responsibilities
Most people probably have some idea about what a technical support engineer does. We’ve all gone...
DevOps Metrics and KPIs
DevOps may seem like the new kid on the block with all the buzz surrounding it, but it’s actually...
IT Support Levels Clearly Explained: L1, L2, L3, and More
As an IT service management provider, customers frequently ask about the various approaches to IT...
What is FinDevOps?
Proponents of DevOps tout key processes like continuous improvement and continuous release that...