Author - BMC Software

ITIL 4 Guide › What is capacity management? ITIL capacity management is responsible for ensuring...

ITIL 4 Problem Management › What is problem management? Problem management is one aspect of ITIL...

ITIL 4 Guide › ITIL change management 101 Every IT landscape must change over time. Old...

ITIL 4 Guide › What is ITIL knowledge management? Knowledge management is responsible for...

ITIL 4 Guide › What is service design? Service Design covers the fundamentals of designing services...

ITIL 4 Continual Improvement › What is Continual Service Improvement? Continual Service Improvement...

ITIL 4 Guide › What is service operation? Service operation encompasses the day-to-day activities...

ITIL 4 Guide › IT services are typically made up of a bunch of individual components — things like...

ITIL 4 Guide › ITIL event management Thousands (or millions) of events happen across your IT...

ITIL 4 Service Request Management › ITIL service request Fulfillment When a user submits a formal...