In their strategic predictions for 2020, Gartner announced that the Internet of Behavior is...
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Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...
How (and Why) to Write a Great IT Job Listing
We can all agree that many job listings need a serious overhaul. Maybe a company you like was...
BMC Helix ITSM vs BMC Helix Remedyforce: What’s The...
At BMC, we specialize in supporting ITSM environments with innovative, modern solutions. Two...
BMC Helix ITSM Reviews and Ratings
When it comes to ITSM solutions, you have plenty of options. But we believe BMC Helix ITSM should...
How AIOps Powers ITSM/Service Desk
Does this sound familiar? A single disruption to service and your IT staff has to handle hundreds...
What Is an “IT War Room”?
The term “war room” seems to pair perfectly with end-of-the-world movies. Picture the president...
BMC Helix Remedyforce Reviews and Ratings
Businesses depend on technology solutions to gain a competitive advantage and deliver better...
Cost Per Ticket: The Ultimate Service Desk Metric
When it comes to IT service management, we’ve all had our share of metrics: length of calls, time...