If there’s anything that’s defining successful businesses today, it’s the successful understanding...
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Internal vs External Customers: How Are They Different?
We’re all pretty clear on what a customer is, but sometimes it helps to clarify the overarching...
Enable Your Remote Workforce
The COVID-19 pandemic gave the world minimal notice for a global shift in how we operate nearly all...
Ensure Continuity of Business-Critical Operations
Any sense of normalcy went out the door as stay at home orders and health mandates sweep the globe...
Stay Ahead of Cyber Threats in Financial Services
Is Your Business Protected Against Data Leaks and Sophisticated Hacking? As digital transformation...
The Next Phase of Run and Reinvent
Here at BMC, Run and Reinvent is more than a tagline. We want to help our customers run their...
What Is “IT-Business Alignment”?
The divide between IT and business is so culturally evident that it reads like a punchline to a...
What Is the Internet of Behavior? IoB Explained
In their strategic predictions for 2020, Gartner announced that the Internet of Behavior is...
Chatbot vs Virtual Agent: What’s The Difference?
Think about your customer service agents and sales teams. How much of their time is spent on...
Sustainable IT: Ways IT Can Be More Green and Why It Matters
Sustainability and IT are at odds. Server farms—the backbone of every internet search and every...