ITIL 4 Guide › What is ITIL knowledge management? Knowledge management is responsible for...
Author - BMC Software
ITIL® Service Design
ITIL 4 Guide › What is service design? Service Design covers the fundamentals of designing services...
ITIL® V3 Continual Service Improvement
ITIL 4 Continual Improvement › What is Continual Service Improvement? Continual Service Improvement...
ITIL® Service Operation
ITIL 4 Guide › What is service operation? Service operation encompasses the day-to-day activities...
ITIL® Asset and Configuration Management
ITIL 4 Guide › IT services are typically made up of a bunch of individual components — things like...
ITIL® Event Management
ITIL 4 Guide › ITIL event management Thousands (or millions) of events happen across your IT...
ITIL® Service Request Fulfillment
ITIL 4 Service Request Management › ITIL service request Fulfillment When a user submits a formal...
ITIL® Information Security Management
ITIL 4 Guide › ITIL information security management Today, nearly every major company is in the...
ITIL® Access Management
ITIL 4 Guide › What is access management? Access management works closely with information security...
4 Reasons to Consider Switching to a Modern Service Desk
When software companies merge, like other businesses, it can create opportunities as well as...